Love Them Up and Keep Them Forever™

     I once facilitated a workshop called Choosing to Live Happily. For one of the activities, the attendees were asked to get into groups of four. They were given sheets of flip chart paper and asked to design the cover of a textbook for a course titled “Happiness 101.” They were also asked to write a table of contents for their textbook, coming up with titles for at least five chapters of their book. The groups got to work and soon the room was abuzz with laughter and conversation. It was a powerful exercise. Attendees were surprised with how much more tuned in they were to the subject and how eager they were to learn more about the chapter topics they created.

     How valuable would it be to your organization if your employees were more tuned into the topic of customer service and eager to learn more about it? Why not recreate this exercise at your next meeting? Here is one possible set of instructions:

On one sheet of flip chart paper, design the cover of a textbook for a course titled, “Customer Service 101.” On another sheet of paper write a table of contents for your textbook, including titles for at least five chapters of your book.

     After the activity is complete and each group has a chance to display their book cover and table of contents, open up a discussion about how their chosen chapter topics apply to the company now, and how they might like to see them apply in the future? This activity can add a new surge of energy toward providing better customer service.

Reflections:
How does your company stimulate the creativity of employees to generate more awareness and produce better customer service results?

Posted by Marilyn Suttle at www.LoveThemUp.com